Customizing and monitoring Lago dunning emails

Dunning emails are the payment reminder emails Lago sends as part of a dunning campaign. Three questions come up often: whether you can edit the email copy, whether you can see what was sent, and which address shows up in the "Questions? Contact us at..." footer. In short: the copy is not editable, there is no send log but you can BCC your team on every send, and the footer uses the billing entity's email.

Can you edit the email copy

The dunning email copy is not editable at this time. There are no current plans to enable customization of the wording. If that changes, it would be announced as a product update.

How to monitor what gets sent

There is no log inside Lago that records which dunning emails have gone out. To keep visibility, edit the dunning campaign in the Lago UI and add a BCC email address. Once set, your team is copied on every dunning email the campaign sends, which gives you a record in your own inbox.

Which email appears in the footer

The address in the "Questions? Contact us at {{organization_email}}" line is the email configured on the billing entity that owns the invoice. To change what recipients see there, update the billing entity's email.

This article reflects guidance drawn from customer case resolutions. It is not officially supported documentation and may not apply to all situations.