Billing
Articles
- Why a mid-period charge override reprices the whole open period
- How to ensure a coupon is applied to a customer's first invoice
- How to add a charge to one subscription without affecting other customers
- Why you can't switch a subscription's billing time between calendar and anniversary
- Why Anrok tax rates are wrong or missing on an invoice
- Invoiced wallet transactions show as granted instead of purchased in exported data
- Current usage returns zero for subscriptions with fixed charges
- Why total_amount_cents overstates a fee when credits are applied
- Why one invoice may settle while another stays unpaid after a combined collection attempt
- How To Disable Invoice Emails For Specific Customers
- How to remove the Powered by Lago watermark from invoices
- How to change billing_time on an active subscription
- How to add a one-off fee alongside a draft subscription invoice
- Why subscription ending_at fails with invalid_date when set to today
- How cascade_updates interacts with plan overrides
- How to bill a customer in a non-default currency
- A zeroed subscription fee still shows on invoices
- Why the tax settings page shows an error with an empty tax dropdown
- Why are VAT rates applied differently to recurring charges on invoices?
- The difference between once, recurring, and forever coupon frequency
- How to rename a charge or metric label on a Lago invoice
- How to add a footer, bank details, and other custom content to Lago invoices
- How to recover missed invoices after an infrastructure outage
- How a mid-cycle subscription upgrade is prorated and invoiced
- What a Prepaid line with an odd number of units on an invoice means
- How to warn customers before an action incurs a new seat charge
- When to use a plan override vs a coupon to give a customer $0 pricing
- Why a customer's payment method change won't sync to Stripe
- Why Anrok fails to compute tax and what address format it requires
- Billing anchor cannot be changed after a subscription starts
- Why a mid-cycle upgrade keeps the anniversary date and pro-rates instead of starting a new billing month
- Why is my subscription's current usage higher than expected?
- Why a customer's external_id can't be changed once it has subscriptions
- Correcting VAT errors on issued invoices with void and regenerate
- 405 method not allowed when voiding a credit note
- Understanding credit note reasons and allocation in Lago
- How to update billing details on a paid invoice
- What happens if the same coupon is applied to a customer twice
- When do price changes take effect on an active subscription
- Why you received an unexpected invoice when a subscription was terminated
- How to refund customers when credit note credits have no future invoices to apply to
- How to add manual fees to a draft invoice
- Pending subscription cancelled when ending_at is set during a downgrade
- Why a subscription fixed charge shows future units after an update with apply_units_immediately false
- Filter override applies to new subscriptions instantly, but existing subscriptions update asynchronously
- How to add your company logo to invoices in Lago
- How to add a new charge to a plan without resetting existing subscription overrides
- How to test overdue invoice behavior
- Lago's role in the French e-invoicing reform
- How invoice preview reflects spending minimums (charge-level and plan-level)
- What you cannot change on a Lago invoice without editing the template (self-hosted)
- How to migrate customers to a free plan without losing usage history
- Why duplicate subscriptions appear and how to resolve them
- Why is the minimum commitment not appearing as a line item on an invoice?
- Why switching a plan's subscription fee from advance to arrears requires a new plan
- Are invoices processed in parallel or sequentially?
- Why can't I create a one-off invoice in draft state?
- How to re-issue a finalized invoice with an amended company name or tax ID
- Why credits_ongoing_balance can lag behind credits_balance after a paid top-up
- How to configure pay-in-advance billing with anniversary dates and pro-ration
- How to troubleshoot net_payment_term and grace period on mid-cycle changes
- Why a coupon shows both a percentage rate and an amount when only one should apply
- Why Lago shows 0% tax on invoice preview when the customer has no address (Anrok)